Refund & Return Policy

If a parcel doesn't arrive, Peptify reships it free within one working day of the claim — no waiting on courier investigations. Damaged orders are replaced free within 48 hours of a photo report. Returns are not accepted once an order has left the controlled storage environment (Consumer Contracts Regulations 2013, reg 28(1)(c) and reg 28(3)). Pre-dispatch cancellations receive a full refund.

What this policy covers

• Summary
• The Peptify Delivery Promise — parcels that don't arrive
• Returns
• Damage in transit — free replacement
• Pre-dispatch cancellation — full refund
• Wrong item, missing item, or item not as described
• Excluded situations

The full policy text is shown on this page. Questions: contact PEPTIFY LIMITED (Companies House #17021295).